|Knippen rated No. 1 in customer service|
|Written by Nancy Spencer|
|Wednesday, November 14, 2012 12:49 PM|
“We started out in 1981 as a heavy-duty truck repair and car repair garage so customer service was our main objective because that’s all we did,” Knippen said. “When we added the Chrysler, Dodge, Jeep franchise in 1992, we just carried that through as well as sales.”
With 90 percent of their business coming from repeat customers and word of mouth, Knippen said great customer service is a must.
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