|Knippen rated No. 1 in customer service|
|Wednesday, November 14, 2012 12:49 PM|
“We started out in 1981 as a heavy-duty truck repair and car repair garage so customer service was our main objective because that’s all we did,” Knippen said. “When we added the Chrysler, Dodge, Jeep franchise in 1992, we just carried that through as well as sales.”
With 90 percent of their business coming from repeat customers and word of mouth, Knippen said great customer service is a must.
“If you want people to say good things about you and come back for repeat service, you have to treat them right,” Knippen said.
One thing that may set Knippens apart from the rest is the fact that those seeking assistance get a live person on the line when calling.
“A lot of our customers have expressed gratitude they don’t have to go through a bunch of phone prompts to get a live person,” Knippen said. “When you call us, you get one of us.”
Knippens has expanded four times since 1981 and employs 21 people, many of whom have been with the business since the early 80s.